Manufacturer must be notified the day of receipt of merchandise or the next business day when there are any shortages or damages.
Defective returns must be in original packaging.
Manufacturer will send the parts to repair any defective goods either by UPS or with the next order.
Please note that spare parts with glass, marble, ceramic, mirrors, and some oversized pieces can not be sent by UPS.
Requests for spare parts must be placed no later 90 days after shipment.